1. INTRODUCTION

Welcome to Dakinaa (“Company,” “we,” “our,” “us”). These Terms & Conditions govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

2. DEFINITIONS

  • “Customer,” “You,” “Your”: Any person or entity that places an order through our website or services.
  • “Products”: All items available for purchase through our website, including but not limited to jewelry and accessories.
  • “Services”: All services provided by Dakinaa, including customization, resizing, and customer support.
  • “Website”: The Dakinaa website and all related pages.

3. PRODUCT INFORMATION

3.1 Product Descriptions

While we strive to display our products accurately, slight variations in color, design, and size may occur due to the artisanal nature of our jewelry. Natural gemstones may have unique characteristics that make each piece one-of-a-kind.

3.2 Pricing

All prices are listed in USD unless otherwise specified. We reserve the right to modify prices at any time without notice. Special pricing and promotions may have specific terms and time limitations.

3.3 Stock Availability

Products are subject to availability. We reserve the right to discontinue any product at any time.

4. ORDERS AND PAYMENT

4.1 Order Acceptance

Your order represents an offer to purchase our products. Orders are subject to acceptance by us, and we reserve the right to refuse service to anyone for any lawful reason.

4.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our website. All payments must be received in full before an order is processed.

4.3 Order Confirmation

Upon placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order but acknowledges that we have received it.

4.4 Customization

For custom orders, additional terms may apply:

  • Custom orders require clear specifications and may require approval of design mockups.
  • Additional production time may be necessary for customized items.
  • Custom orders are final sale unless they contain manufacturing defects.

5. SHIPPING AND DELIVERY

5.1 Processing Time

Standard processing time is 5 business days after receiving cleared payment and any necessary size confirmation. This excludes weekends and holidays.

5.2 Shipping Methods

We ship worldwide from our offices in the USA and our manufacturing unit in India. Shipping methods, carriers, and estimated delivery times will be displayed during checkout.

5.3 Shipping Delays

We are not responsible for delays due to customs, weather conditions, or carrier delays beyond our control.

5.4 Risk of Loss

Risk of loss or damage passes to you upon delivery of the product to the carrier.

6. RETURNS AND REFUNDS

6.1 Return Policy

We accept returns only for manufacturing defects, wrong products, or missing items. To confirm such issues, we require a parcel opening video as proof. Returns will not be accepted if the product tag is removed.

6.2 Return Process

Please contact us before returning any item to receive the correct return address. For incorrect addresses, we are not liable for any return issues.

6.3 Refunds

Refunds are based on the product price. If you choose to return the item for personal reasons, return shipping charges will be borne by you.

6.4 Non-Returnable Items

Custom-designed or personalized items cannot be returned unless there is a manufacturing defect.

7. INTELLECTUAL PROPERTY

7.1 Ownership

All content on our website, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Dakinaa or its content suppliers and is protected by international copyright laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this website. This license does not include:

  • Modifying or copying the materials
  • Using the materials for any commercial purpose
  • Attempting to reverse engineer any software contained on the website
  • Removing any copyright or other proprietary notations

8. USER RESPONSIBILITIES

8.1 Account Information

If you create an account, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

8.2 Prohibited Activities

You agree not to engage in any of the following:

  • Using our website for any unlawful purpose
  • Attempting to gain unauthorized access to any part of our website
  • Interfering with the proper working of our website
  • Submitting false or misleading information

9. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. LIMITATION OF LIABILITY

In no event shall Dakinaa, its officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dakinaa, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your access to or use of our website, products, or services.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

13. DISPUTE RESOLUTION

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in [Your City/State] in accordance with the rules of the American Arbitration Association.

14. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

15. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Dakinaa Jewelry Inc.
Email: [contact@dakinaa.com]
Phone: [Your Phone Number]
Website: [www.dakinaa.com]